Terms of service

Last updated: October 17, 2026

These terms are the agreement between you and Listhand for using listhand.com and the Listhand app (together, "Listhand" or "the service"). Please read them. By joining the waitlist, signing in, or using the service, you agree to them. If you don't agree, please don't use Listhand.

1. Who can use Listhand

You must be at least 18 and using Listhand for your real estate business. If you use it for a team or brokerage, you confirm you're allowed to accept these terms for them.

2. Private beta

Listhand is in private beta and available by invitation. Features may change, break, or be removed, and usage limits apply (for example, a daily limit on property lookups). The service is free during the beta. Paid plans and the prices shown on our website aren't live yet; if we launch them, we'll present the price and any extra terms before you're ever charged.

When paid plans launch: every plan starts with a 14-day free trial, and you're not charged until it ends. Plans renew monthly or yearly until you cancel, which you can do anytime in Account (Manage billing); cancellation takes effect at the end of the paid period. The founding price ($99/month, first 25 agents) is locked for 12 months from when you subscribe. After a trial ends without a plan, paid features pause; your data stays and your lead form keeps capturing leads.

3. Your account

You sign in with a one-time code sent to your email. Keep access to your email secure, give accurate information, and don't share your account. You're responsible for activity in your account. Tell us at hello@listhand.com if you think someone else has used it.

4. AI output: review everything before you use it

Listhand uses AI to draft listing copy and to pull property facts from text you paste. AI can be wrong. It can misstate details, add features a home doesn't have, or leave things out. You must review and edit every draft before you publish, post, or send it. You're responsible for anything you publish or send, including its accuracy.

5. Fair housing, MLS rules and the law

You are responsible for making sure your listings, ads and messages comply with the Fair Housing Act and all other fair housing laws, your MLS's rules, your brokerage's policies, and the advertising, licensing and disclosure rules that apply to you. Listhand's fair housing check is a helpful flag, not legal advice, and it can miss problems. Listhand doesn't provide legal, financial, tax or appraisal advice.

6. Leads and messages

Listhand doesn't send messages for you without your action. Lead emails are off until you turn them on. Once on, Listhand emails a new lead from your form or webhook an instant reply, and sends follow-up emails either when you choose Approve and send (the default) or automatically on schedule if you choose auto-send. Emails are sent as "Your Name via Listhand" from hello@listhand.com, with replies going to you, and include an unsubscribe link and the business mailing address you provide. Listhand stops follow-ups when a lead unsubscribes, when you mark that they replied, or when you mark them booked, closed or lost, and it won't send more than your daily limit. Listhand does not send text messages yet; texting is coming soon, and texts are drafts you send yourself.

The Listhand lead form shows your leads text-message consent wording and records their consent. That record helps, but it doesn't make every lead textable; consent from other sources is your responsibility.

You're responsible for the leads you add: you must have the right to share their information with us, and you're responsible for getting any consent the law requires before you contact them (including under the TCPA and CAN-SPAM) and for honoring opt-outs. The mailing address you give for lead emails must be a valid physical address for your business. Use the webhook only for leads who contacted you, and keep the webhook URL private.

7. Estimates and comps are not appraisals

Value estimates, price ranges and comparable properties come from third-party data and automated calculations. They can be incomplete, out of date or wrong, and comparables may reflect list prices rather than closed sale prices. They are for information only. They are not appraisals and must not be presented or relied on as one, or used as the sole basis for pricing, lending or legal decisions. Check them against your MLS and your own judgment.

8. Acceptable use

Don't use Listhand to:

9. Your content

You own the information you put into Listhand and the copy it generates for you. You give us permission to store and process your content only as needed to run the service for you, including sending it to the service providers listed in our privacy policy. AI drafts may be similar to text produced for others, so we can't promise they're unique.

10. Third-party services and data

Listhand relies on outside providers for hosting, email, AI, property data and address suggestions. We aren't responsible for their data or downtime. Address data © OpenStreetMap contributors.

11. Service provided as-is

Listhand is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of accuracy, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows. We don't promise the service will be uninterrupted or error-free, or that data will never be lost. Keep your own copies of anything important.

12. Limits on liability

To the fullest extent the law allows, Listhand won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, deals, commissions or data. Our total liability for any claim about the service is limited to the amount you paid us for the service in the 12 months before the claim. Some places don't allow these limits, so they may not all apply to you.

13. Your responsibility for claims

If someone makes a claim against Listhand because of content you published or sent, leads you uploaded, or your breaking these terms or the law (including fair housing and consent laws), you agree to cover the reasonable costs of that claim.

14. Ending your account

You can stop using Listhand at any time. You can download your data or permanently delete your account yourself in Account; deletion removes your data right away and cancels any subscription. You can also email hello@listhand.com from your account email. We may suspend or close an account that breaks these terms, puts others at risk, or is required by law, and we may end the beta. When we reasonably can, we'll give you notice and a chance to copy your content first.

15. Changes to these terms

We may update these terms as Listhand grows. We'll change the date at the top, and for significant changes we'll tell you by email or in the app before they take effect. If you keep using Listhand after changes take effect, you accept the new terms.

16. Contact

Questions about these terms: hello@listhand.com.